Author Question: When conducting an in-service on serious medical errors, the nurse teaches that nearly 70 of ... (Read 22 times)

Tirant22 · **on:** Jul 8, 2018

When conducting an in-service on serious medical errors, the nurse teaches that nearly 70 of sentinel events are related to

a. lack of education.
b. inadequate resources.
c. minimal rest periods.
d. miscommunication.

Question 2

A student nurse is learning about how to reduce errors and increase safety. The nursing instructor recognizes that further teaching is warranted when the student nurse states which of the following?

a. When communicating with clients, I will be clear.
b. I will be timely in my communication with clients.
c. I will promote communication with clients that is ambiguous.
d. When communicating with clients, I will ensure the client understood.

Heffejeff · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

ANS: D
Multiple studies have pinpointed miscommunication as a major causative agent in sentinel events, that is, errors resulting in unnecessary death and serious injury. Miscommunication is the root cause in nearly 70 of sentinel events.

Answer to Question 2

ANS: C
Standardization of communication is an effective tool to avoid incomplete or misleading messages. Standardization needs to be institutionalized at the system level and implemented consistently at the staff level. Safe communication about client care matters needs to be clear, unambiguous, timely, accurate, complete, open, and understood by the recipient to reduce errors.