Author Question: When using the online billing and payment tool, which functions directly benefit the patient? ... (Read 195 times)

biggirl4568 · **on:** Jul 8, 2018

When using the online billing and payment tool, which functions directly benefit the patient? (Select all that apply.)

a. Self-management of open accounts
b. Ability to pay outstanding balances
c. Gives providers a dashboard to view critical clinical and financial information
d. Secure communication on a 24/7 basis with the business office
e. Ability to update address or demographic changes
f. Automate the provider's day as much as possible

Question 2

Open shift management:

a. refers to a theory of peer-based leadership in which no single person is in charge.
b. forecasts openings in the schedule using predictive models.
c. refers to a form of scheduling expediency in which staff qualifications are not considered when making scheduling assignments.
d. is a form of web-based self-scheduling.

adammoses97 · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

ANS: A, B, D, E
Self-management of open accounts, ability to pay outstanding balances, secure communication on a 24/7 basis with the business office, and ability to update address or demographic changes are components of the online billing and payment system that benefit patients. These functions benefit patients because patients can access the system to perform the listed functions at their convenience. Though they may indirectly benefit the patient, automating the provider's day and providing the provider with a dashboard view are direct benefits for the provider.

Answer to Question 2

ANS: D
Open shift management uses web-based technologies to allow employee self-scheduling. Other terms used include shift bidding systems. These systems allow employees to sign up for open shifts over the Internet.