Author Question: What area is included when risk management explores the prevention of accidents, injuries, and ... (Read 93 times)

Alygatorr01285 · **on:** Jul 8, 2018

What area is included when risk management explores the prevention of accidents, injuries, and errors?

a. Financial risk
b. Quality of care
c. Employee management
d. Employee promotion

Question 2

A group of nurses is working with the Quality Assurance Department to improve the quality of care in the hospital. These nurses would recognize that one of the hospital's external customers would include which of the following?

a. Staff nurse c. Joint Commission (JC)
b. Pharmacist d. Hospital chaplain

voltaire123 · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

A

Feedback
A The financial risk for injuries, errors, and accidents will always be incorporated into the decision-making process.
B This is not part of the risk management program.
C This is not part of the risk management program.
D This is not part of the risk management program.

Answer to Question 2

C
External customers are those people who are outside the (health care) organization and receive the
output of the organization such as patients, regulatory agencies (Joint Commission, the Department of
Health), the community the organization serves, and private practitioners. Internal customers are those
people who work within the organization and received output of other employees such as nurses,
pharmacists, hospital chaplains, and therapists.