Answer to Question 1
A
Schermerhorn, Hunt, and Osborn define organizational behavior as the study of human behavior in
organizations.
Answer to Question 2
A, B, D, E, F
Delaune and Ladner (2011) have identified actions that may negatively affect the decision-making or
problem-solving processes. They include jumping to conclusions without examining the situation
thoroughly; failing to obtain all of the necessary information; choosing decisions that are too broad,
too complicated, or lack definition; failing to choose and communicate a rational solution; and failing
to intervene and evaluate the decision or solution appropriately. It may not be necessary to involve the
nurse manager and other experts in identifying the solution if the nurse has obtain the needed
information to make the decision.