Answer to Question 1
Ans: A
During the unfreezing stage, the client system becomes aware of a problem and the need for change. Then the problem is diagnosed, and solutions to the problem are identified. From these alternative solutions, one is chosen that seems most appropriate for the situation. In the moving stage, the change actually occurs. The problem is clarified, and the program for solving the problem is planned in detail and begun.
Answer to Question 2
Ans: C
During the unfreezing stage, the client system becomes aware of a problem and the need for change. Then the problem is diagnosed, and solutions to the problem are identified. From these alternative solutions, one is chosen that seems most appropriate for the situation. In the moving stage, the change actually occurs. The problem is clarified, and the program for solving the problem is planned in detail and begun. The refreezing stage consists of the accomplished changes becoming integrated into the values of the client system. In this stage, the idea is established and continues to be influential.