A behavioral approach to learning communication is the best approach because
A. Human behavior and communication are interrelated.
B. Teaching communication without a focus on the underlying behaviors is not adequate.
C. The skills to practice successful nurse communication involve self-awareness and self-reflection.
D. All of the above
Question 2
Nonverbal communication represents 80 to 90 of what is being communicated and includes all of the following EXCEPT
A. Facial expression
B. Physical stance
C. Language
D. Intonation