Essential skills necessary for case managers include
1. Communication, teaching, and advocacy.
2. Economic reasoning, lobbying, and fiscal responsibility.
3. Information manager, intensivist, and technology utilization.
4. Principles of pharmacodynamics, physical assessment, and laboratory analysis.
Question 2
In her role as case manager for a large home care agency, Sally Randall, RN, worked with one of her clients, Mr. Benson, who is diagnosed with ALS. Among many interventions that she provided,
Sally did the following for Mr. Benson: wrote a letter to the insurance company supporting the need for a motorized wheelchair, set up and monitored care provided by other professionals and paraprofessionals, and monitored and evaluated the outcomes and quality of care for her client. These are examples of which case manager roles?
1. Advocate, manager of care, outcome and quality manager
2. Counselor, holistic care provider, risk manager
3. Educator, coordinator of care, change agent
4. Ethicist, discharge planner, utilization manager
5. Negotiator/broker, clinical expert, consultant
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Therapeutic Communication Skills
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