A home care nurse is encouraging the administration of the agency to increase their quality assurance efforts. Which of the following best describes a negative outcome from this activity?
a. An agency deficiency may become visible.
b. An individual may be found at fault and then become fearful of being involved.
c. Some agency processes may be questioned.
d. Employees at the agency will have to commit extra time to complete this process.
Question 2
An agency has not created a continuous quality improvement program. Which of the following actions should the agency take to help ensure quality care within the institution?
a. Ensure appropriate policies and procedures are followed.
b. Employ highly recommended and credentialed professionals to give care.
c. Use administrative action to ensure that quality care is given to clients.
d. Write quality care plans for the most typical problems of clients.
nurse
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