Answer to Question 1
Answer: 4
Explanation: 4. The first consideration in making a referral is the acceptability of the referral to the client. The second consideration is the client's eligibility for the service provided. The presence of situational constraints or factors in the client's situation that would prevent him or her from following through with the referral is the third consideration. The cost of the service is not a consideration when making referrals.
Answer to Question 2
Answer: 4
Explanation: 4. A benchmark is a standard of performance against which the performance of a given system can be judged. Clinical benchmarking reflects the best outcome actually achieved for a group of clients or a diagnosis, as well the best possible achievable outcome. Assessment involves identification of the need for case management services. Screening involves risk identification. Delegation involves transferring authority to a competent individual.