Author Question: A patient comes into the community clinic speaking a language in which there are no interpreters ... (Read 59 times)

crobinson2013 · **on:** Jul 8, 2018

A patient comes into the community clinic speaking a language in which there are no interpreters available. Which action should the population health nurse take to demonstrate cultural competence within the healthcare system?

1. Ask the patient to seek medical care in the community hospital.
2. Ask a staff member if they could attempt to communicate with the patient.
3. Communicate to the patient that an interpreter is not available and ask them to return tomorrow.
4. Contact a neighboring community health center to find out if their interpreter for this patient's language can be borrowed for a short time.

Question 2

The health clinic staff is working on becoming culturally competent. Which strategies should the staff use when developing this competence? (Select all that apply.)

1. Increasing the diversity of the staff providing care.
2. Soliciting input from various cultural organizations.
3. Holding cultural training sessions for its staff members.
4. Developing a competence in the languages spoken by the patient population.
5. Concluding that their current method of care delivery needs little modification.

xiazhe · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

Answer: 4
Explanation: 4. One system-level characteristics of cultural competence is interagency collaboration. Since an interpreter is not available at the community clinic, the nurse contacting a neighboring community health center to borrow an interpreter demonstrates this collaboration. Asking the patient to go to the community hospital or come back tomorrow does not demonstrate safe, quality, culturally competent care. Asking a staff member to try to communicate with the patient does not demonstrate culturally competent care.

Answer to Question 2

Answer: 1, 2, 3, 4
Explanation: 1. Developing culturally competent care includes additional staff from diverse cultures, soliciting input from community cultural organizations, and holding training sessions for staff members, among other strategies. Developing culturally competent care would also involve analyzing their current care delivery for cultural appropriateness; it would still need modification in order to become truly culturally competent. Developing a competence in the languages spoken by the patient population would allow for better communication and understanding between the health clinic staff and the patients seen.
2. Developing culturally competent care includes additional staff from diverse cultures, soliciting input from community cultural organizations, and holding training sessions for staff members, among other strategies. Developing culturally competent care would also involve analyzing their current care delivery for cultural appropriateness; it would still need modification in order to become truly culturally competent. Developing a competence in the languages spoken by the patient population would allow for better communication and understanding between the health clinic staff and the patients seen.
3. Developing culturally competent care includes additional staff from diverse cultures, soliciting input from community cultural organizations, and holding training sessions for staff members, among other strategies. Developing culturally competent care would also involve analyzing their current care delivery for cultural appropriateness; it would still need modification in order to become truly culturally competent. Developing a competence in the languages spoken by the patient population would allow for better communication and understanding between the health clinic staff and the patients seen.
4. Developing culturally competent care includes additional staff from diverse cultures, soliciting input from community cultural organizations, and holding training sessions for staff members, among other strategies. Developing culturally competent care would also involve analyzing their current care delivery for cultural appropriateness; it would still need modification in order to become truly culturally competent. Developing a competence in the languages spoken by the patient population would allow for better communication and understanding between the health clinic staff and the patients seen.