A study of people's encounters with public bureaucracies found: ...

[Collmarie]

A study of people's encounters with public bureaucracies found:
 
  A. a majority of the people were very dissatisfied with the bureaucracy.
  B. a majority expressed confidence that the bureaucracy in general treated people satisfactorily.
  C. a majority expressed satisfaction with their own encounters with the bureaucracy.
  D. a majority thought that government offices treated most people favorably.

Question 2

Although interest groups are representative of a democracy, the representatives of interest groups often draw their membership from __________ and so reflect their biases.
 
  a. every level of society
  b. elite levels of society
  c. the government
  d. academia

[cici]

Answer to Question 1

Answer: C

Answer to Question 2

b

[Collmarie]

Excellent

[Liddy]

Thanks for the timely response, appreciate it