When the nurse walks in to evaluate a patient's status post gastric bypass surgery, The patient
states, I am fine..
The nurse notes that the patient has made no eye contact, her tone of voice is flat,
the television is off, the blinds are drawn, and the patient appears to have been crying. What action
should the nurse take?
A) None, as the patient has stated she is fine.
B) Confront the patient with regard to the discrepancy between her verbal and nonverbal
communication. She should then ask the patient how she is really doing.
C) Open the blinds, offer the patient some medication for her pain, and provide her with a
much-needed back rub while assessing her skin.
D) Consider the discrepancy between the patient's verbal and nonverbal communication. Based
on this discrepancy the nurse may wish to sit quietly with the patient.
Question 2
Which type of communication is most likely to be interpreted correctly by the receiver of the
information?
A) Telephone B) E-mail
C) Direct face-to-face D) Voice mail
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