Answer to Question 1
Ans: D
Eye contact helps facilitate communication with individuals who have hearing loss. It is unnecessary, and likely inappropriate, to simplify the content of conversations, and a low tone is more beneficial than a high tone. It is not normally necessary to speak directly into the ear of the older adult.
Answer to Question 2
Ans: B
Bright red epithelial lining in the ear is an abnormal finding; the lining should be pinkish white. A small amount of cerumen and an intact, pearl-gray tympanic membrane are expected findings.