The work of a program manager focuses primarily on
a. involving clients and citizens in agency programs.
b. providing research and reports that support the agency's mission.
c. allocating and monitoring human, material, and financial resources to meet agency service objectives.
d. evaluating the outcomes of a particular program.
Question 2
Conceptual skills
a. include the ability to think abstractly, particularly with regard to the concept of the organization.
b. are those skills involved in being proficient in methods, processes, and techniques.
c. involve the ability to work well with other people.
d. are concerned with focusing on key parts of the organization rather than the whole.
In the communication technique of collaborating, the nurse sends the message that the nurse and pati
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