Federal Savings Bank of Columbus is a for-profit organization that accepts deposits from all its customers, provides them with services, and makes loans. It is a(n):
A) investment banking firm.
B) savings and loan association.
C) credit union.
D) brokerage firm.
E) commercial bank.
Question 2
You are an operations manager who just completed performance appraisals for your team. You found that poor communication among team members was common, so you work with a human resources manager to create a training class on communication and conflict management. These activities are in which phase of HRM?
A) Maintenance
B) Development
C) Planning
D) Analysis
E) Acquisition
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