What is the term for the guides that specify the way an ...

[jayhills49]

What is the term for the guides that specify the way an organization wants its employees to do their jobs?

Question 2

MasterCard sends a customer a memo that discloses the true cost of borrowing with each billing statement. It does this because it realizes that the customer has the right to
 A) choose.
  B) obtain credit.
  C) be heard.
  D) be informed.
  E) safety.

[okolip]

Answer to Question 1

standard operating procedures

Answer to Question 2

D

[jayhills49]

Thanks for the timely response, appreciate it

[Animal_Goddess]

Excellent