If your aim is to ensure that your friend hears what he has just ...

[iveyjurea]

If your aim is to ensure that your friend hears what he has just said, paraphrasing and understanding response is appropriate.
 
  Indicate whether the statement is true or false

Question 2

To encourage people to explore why they did something, you should ask them directly.
 
  Indicate whether the statement is true or false

[mariahkathleeen]

Answer to Question 1

TRUE

Answer to Question 2

FALSE

[iveyjurea]

Wow, this really help

[abro1885]

Thanks for the timely response, appreciate it