The action the LPN/LVN charge nurse takes independently that ...

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The action the LPN/LVN charge nurse takes independently that would most likely require conflict resolution at the unit level is
 
  a. organizing shift activities before morning report.
  b. making sure the necessary equipment and supplies are available.
  c. eliminating morning breaks and adding 10 minutes to the lunch hour.
  d. creating a calm, supportive environment.

Question 2

The LPN/LVN reads this statement, Stress is the body's reaction to the mind's analysis of a situation. The LPN/LVN concludes that the critical factor to teach nursing assistants to help them control their stress levels is to
 
  a. manage how they think about a situation.
  b. consider the stressful situation as subjectively as possible.
  c. focus on developing good clinical skills.
  d. apply time management principles.

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Answer to Question 1

ANS: C
Unilaterally changing working conditions will create stress and conflict and require conflict resolution. The other options are desirable actions.

Answer to Question 2

ANS: A
According to Ellis, managing one's thinking by replacing irrational thinking with rational thinking reduces stress. The key is to think objectively. Focusing on developing good clinical skills and applying time management principles are not relevant to the scenario.