The LPN/LVN notices that the nursing assistants are taking longer ...

[Deast7027]

The LPN/LVN notices that the nursing assistants are taking longer breaks than agency policy permits and wishes to change this behavior as quickly as possible. The LPN/LVN's initial actions should be to
 
  a. verbally confront the employees with their behavior.
  b. write reprimands to be placed in each employee's file.
  c. ask for in-service classes on time management.
  d. determine the reason staff members are taking longer breaks.

Question 2

The LPN/LVN spends time exploring the agency mission statement with the nursing assistants who work that shift. They create a list of ways they can contribute to achieving the agency goals. This process is called
 
  a. stress management.
  b. problem-solving.
  c. team building.
  d. conflict resolution.

[Jsherida]

Answer to Question 1

ANS: D
Before attempting to solve any problem, the LPN/LVN must clearly identify the real problem. In this case, longer breaks may be the staff's reaction to a more fundamental workplace problem. Verbal confrontation should not be the initial action. Written reprimands should not be the initial action. In-service classes on time management would be not an inappropriate initial action.

Answer to Question 2

ANS: C
Team building is a process by which employees become committed to management goals. The scenario does not describe any of the other options.

[Deast7027]

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[Jsherida]

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