Author Question: What are the expected outcomes of using assertive communication in the nursing workplace? (Select ... (Read 95 times)

Bernana · **on:** Jul 17, 2018

What are the expected outcomes of using assertive communication in the nursing workplace? (Select all that apply.)

a. It enmeshes the person and the issue.
b. It promotes positive relationships.
c. It is clear and unequivocal.
d. It respects the rights of oneself and others.
e. It is focused on the personal needs of the nurse.
f. It guarantees the user will get his or her way.

Question 2

A nurse demonstrates nonassertive behavior by doing which of the following?

a. When a patient asks about the nurse's personal life, the nurse responds to the patient's questions out of fear of not being liked by the patient.
b. When a patient asks about the nurse's personal life, the nurse says that the information is personal and chooses not to discuss it.
c. When a nurse feels the team leader has been unfair, the nurse approaches the team leader and asks to speak privately at a time that is convenient for the person.
d. When pressured by staff members to help with their assignments, the nurse, who is too busy to help, refuses without feeling guilty but leaves the door open to help at a future date.

frejo · **Reply #1 on:** Jul 17, 2018

Answer to Question 1

ANS: B, C, D
These statements about assertive communication outcomes are correct. Assertive communication in the nursing workplace does not enmesh the person and the issue; assertiveness separates the person and the issue. Assertive communication allows the nurse to focus on the patient's needs rather than being inner focused. Assertive communication does not guarantee that the user will get his or her own way; instead, it guarantees that the user will feel in control of emotions and responses.

Answer to Question 2

ANS: A
Nonassertive (passive), fear-based behavior is an emotionally dishonest, self-defeating type of behavior. Nonassertive nurses attempt to look the other way, avoid conflict, and take what seems to be the easiest way out; they are never full participants on the nursing team. Nonassertive individuals do not express feelings, needs, and ideas when their rights are infringed upon, deliberately or accidentally. Responding to the patient's questions out of fear of not being liked is an example of nonassertive behavior. Assertiveness is a current name for honesty; it is a way to live the truth from one's innermost being and to express this truth in thought, word, and deed. The remaining options are examples of assertive behavior.