When a staff member makes a mistake, the nurse manager should: ...

[corkyiscool3328]

When a staff member makes a mistake, the nurse manager should:
 
  1.
  ignore the mistake and give the person another chance.
  2.
  punish the person.
  3.
  call all staff members together to discuss the mistake.
  4.
  accept the mistake and help the person learn from the mistake.

Question 2

Susie, an LPN, is employed in her first job. She has been there for 8 months, and yesterday she was informed that she had been chosen as employee of the month. The facility's recognition of Susie's work is an example of:
 
  1.
  empowerment.
  2.
  formal positive feedback.
  3.
  informal positive feedback.
  4.
  rewards.

[jrpg123456]

Answer to Question 1

ANS: 4
Mistakes are learning opportunities that should be dealt with positively, not negatively. Managers should help staff members learn from their mistakes.

Answer to Question 2

ANS: 2
Formal recognition programs are important for employee morale and are a way of recognizing valued employees and their contributions.