What is your responsibility in a threatening situation with a ...

[jerry coleman]

What is your responsibility in a threatening situation with a staff member on your unit?
 
  1.
  Protect yourself; do not worry about others at this time.
  2.
  Attempt to remove the person from the unit.
  3.
  Immediately call the police.
  4.
  Protect yourself, other employees, and patients and their families.

Question 2

The greatest cause of conflict is:
 
  1.
  uncaring and aggressive nurses.
  2.
  managers who distance themselves.
  3.
  an unresolved conflict.
  4.
  a manager who uses win-lose strategies.

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Answer to Question 1

ANS: 4
In a threatening situation, you should white out and give the person what he or she wants. Let the person go and then call security. Your responsibility is to protect yourself, other staff, and patients and their families.

Answer to Question 2

ANS: 3
Unresolved conflict is the greatest cause of conflict, which occurs when an individual is aggressive and devalues another person. Angry feelings remain unresolved because the devalued person does not know how to manage the conflict.

[jerry coleman]

Wow, this really help

[Joy Chen]

Thanks for the timely response, appreciate it