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Author Question: Which of the following conflict management strategies is considered the most desirable? 1. ... (Read 155 times)

Beheh

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on: Jul 17, 2018
Which of the following conflict management strategies is considered the most desirable?
 
  1.
  Win-win
  2.
  Win-yield
  3.
  Win-lose
  4.
  Yield-lose

Question 2

You work on a skilled unit in a long-term care facility. Over the past several months, there has been conflict over the schedule. Your manager should use which of the following methods to resolve this conflict successfully?
 
  1.
  Staff meetings so that everyone can state their complaints about the schedule
  2.
  Ask the director of nursing to step in and settle the problem once and for all.
  3.
  Use the process of negotiation.
  4.
  Inform the staff that the schedule will be followed without further changes or discussion.


Beatricemm

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Reply #1 on: Jul 17, 2018
Answer to Question 1

ANS: 1
A win-win strategy is the most effective conflict management strategy because it brings out the best in people. This strategy is based on caring theory, and it values others and their ideas.

Answer to Question 2

ANS: 3
Your nurse manager should use negotiation to resolve this conflict because it has come up repeatedly and negotiation is necessary for a win-win result. Telling the staff what to do will only temporarily solve the conflict, while the problem with the schedule will continue to exist.


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Beheh

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Reply #2 on: Jul 17, 2018
Correct answers!


Beatricemm

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Reply #3 on: Jul 17, 2018
Great! Please up vote :D


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