« previous next »

Author Question: When negative or hostile conversation occurs, which of the following actions is most appropriate? ... (Read 58 times)

michelleunicorn

  • Hero Member
  • *****
  • Posts: 565
on: Jul 17, 2018
When negative or hostile conversation occurs, which of the following actions is most appropriate?
 
  1.
  Respond immediately to what is said.
  2.
  Always stop and listen rather than responding.
  3.
  React forcefully and negatively to what has been said.
  4.
  Be reactive rather than proactive.

Question 2

The physician stands in the hallway speaking to the nurses in a loud voice saying, I don't know why you nurses don't follow the orders I've written. Can't you read? Which response by the nurse demonstrates assertiveness? (Select all that apply)
 
  1.
  You're such a jerk. Lower your voice
  2.
  We are all professionals here and there is no need to shout.
  3.
  I know you're angry but your behavior is inappropriate.
  4.
  If you would like to discuss the problem professionally we'll be glad to listen.
  5.
  If you treat your wife like this I know why you're getting a divorce.


moormoney

  • Sr. Member
  • ****
  • Posts: 326
Reply #1 on: Jul 17, 2018
Answer to Question 1

ANS: 2
Stopping and listening is important because it allows the person to step back and think about what is being said. Reacting immediately is either going to be fight or flight and neither is helpful. Stopping and listening in this situation also indicates respect for the other person.

Answer to Question 2

ANS: 2, 3, 4
We are all professionals here and there is no need to shout, I know you're angry but your behavior is inappropriate, and If you would like to discuss the problem professionally we'll be glad to listen are all statements that are assertive without being aggressive or passive.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Calcitonin is a naturally occurring hormone. In women who are at least 5 years beyond menopause, it slows bone loss and increases spinal bone density.

Did you know?

The senior population grows every year. Seniors older than 65 years of age now comprise more than 13% of the total population. However, women outlive men. In the 85-and-over age group, there are only 45 men to every 100 women.

Did you know?

Every flu season is different, and even healthy people can get extremely sick from the flu, as well as spread it to others. The flu season can begin as early as October and last as late as May. Every person over six months of age should get an annual flu vaccine. The vaccine cannot cause you to get influenza, but in some seasons, may not be completely able to prevent you from acquiring influenza due to changes in causative viruses. The viruses in the flu shot are killed—there is no way they can give you the flu. Minor side effects include soreness, redness, or swelling where the shot was given. It is possible to develop a slight fever, and body aches, but these are simply signs that the body is responding to the vaccine and making itself ready to fight off the influenza virus should you come in contact with it.

Did you know?

About 80% of major fungal systemic infections are due to Candida albicans. Another form, Candida peritonitis, occurs most often in postoperative patients. A rare disease, Candida meningitis, may follow leukemia, kidney transplant, other immunosuppressed factors, or when suffering from Candida septicemia.

Did you know?

Though the United States has largely rejected the metric system, it is used for currency, as in 100 pennies = 1 dollar. Previously, the British currency system was used, with measurements such as 12 pence to the shilling, and 20 shillings to the pound.

Testing the effects of long-term fertilizing on inter-actions between mycorrhizal fungi and plants o Testing the effects of long-term fertilizing on inter-actions between mycorrhizal fungi and plants o
Gram negative flowchart Gram negative flowchart
Nonverbal communications convey strong, powerful messages that may be negative or positive. Nonverbal communications convey strong, powerful messages that may be negative or positive.
Action! Children love to talk about the actions of adults and animals, which provides a natural way ... Action! Children love to talk about the actions of adults and animals, which provides a natural way ...
Candidates for jobs are sometimes rejected when the prospective employer finds negative images or ... Candidates for jobs are sometimes rejected when the prospective employer finds negative images or ...
How wide must a narrow slit be if the first diffraction minimum occurs at 12 with laser light ... How wide must a narrow slit be if the first diffraction minimum occurs at 12 with laser light ...
Video: Baroreceptor Reflex

For a complete list of videos, visit our video library