Author Question: Which of the following explains why the quick release of workplace tension and anger is MOST ... (Read 41 times)

JGIBBSON · **on:** Jul 19, 2018

Which of the following explains why the quick release of workplace tension and anger is MOST important?

a. Nurses should enjoy their work.
b. It is best to find out who owns the problem.
c. Personal issues should not be addressed.
d. Teamwork is decreased if there is undue pressure.

Question 2

A nurse enters the room of a patient newly diagnosed with multiple sclerosis and notes that the patient is crying quietly while lying in bed. Which communication by the nurse would be most appropriate?

a. You are crying. What are you feeling that's making you so sad?
b. Do you want me to call the health care provider to order some antidepressant medication for you?
c. I can understand why you would cry. I imagine most people would feel sad after being given your diagnosis..
d. Crying is a normal response to a diagnosis such as yours. You'll feel better after your plan of care has been fully developed..

millet · **Reply #1 on:** Jul 19, 2018

Answer to Question 1

D
Teamwork issues require resolution at the collegial level to be resolved. If issues are left unresolved, workplace tension and anger continue to escalate.

Answer to Question 2

A
The most appropriate statement is the one that attempts to use therapeutic communication to determine whether the patient is depressed. The correct option is the only one that attempts to elicit more information about the patient's feelings. This would be the most effective means of assessing the patient's emotional status.