Which personal element important for communication is most vital ...

[Frost2351]

Which personal element important for communication is most vital to a successful interaction with a client who is menacing and threatening violence on the unit?
 
  1. Awareness of unresolved family issues
  2. Understanding motivation for helping
  3. Having one's own emotions under control
  4. Ability to be collegial in interactions

Question 2

What assessment can be made when a client describes the nurse by saying, Her words and her facial expression go together to give me the same message? The nurse:
 
  1. Is empathetic
  2. Is assertive
  3. Conveys positive regard
  4. Uses congruent communication

[JaynaD87]

Answer to Question 1

ANS: 3
Such a situation can be frightening. Being in control of one's emotions permits the nurse to communicate effectively while maintaining therapeutic control of the situation and focusing on client needs rather then self-needs. The other options are of lesser importance in this particular scenario.

Answer to Question 2

ANS: 4
Congruence involves conveying the same message with both verbal and nonverbal communica-tion. The other options do not fit this description of the nurse.