Answer to Question 1
Ans: C
Nurses establish rapport through interpersonal warmth, a nonjudgmental attitude, and a demonstration of understanding. The response about the relationship becoming uncomfortable reflects both a nonjudgmental attitude and understanding. Telling the client that being a lesbian is unnatural, or that she should pursue a relationship with a man, reflects the nurse's beliefs, gives advice, and is judgmental. Telling the client she needs to focus on herself ignores the client's concern.
Answer to Question 2
Ans: A
The nurse's best response is, Have you ever thought about hurting yourself? This response seeks to clarify the client's statement about hurting himself and opens the door to allow a therapeutic discussion, since clients with depression may have suicidal thoughts. Telling the client to take the medication, agreeing with the client, or giving advice will block therapeutic communication.
In the communication technique of collaborating, the nurse sends the message that the nurse and pati
Reasons for Denied Claims and Solutions
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