A patient cries as the nurse explores the patient's feelings ...

[hubes95]

A patient cries as the nurse explores the patient's feelings about the death of a close friend. The patient sobs, I shouldn't be crying like this. It happened a long time ago. Which responses by the nurse facilitate communication?
 
  Select all that apply.
 
  a. Why do you think you are so upset?
  b. I can see that you feel sad about this situation.
  c. The loss of a close friend is very painful for you.
  d. Crying is a way of expressing the hurt you are experiencing.
  e. Let's talk about something else because this subject is upsetting you.

Question 2

Which benefits are most associated with use of telehealth technologies? Select all that apply.
 
  a. Cost savings for patients
  b. Maximize care management
  c. Access to services for patients in rural areas
  d. Prompt reimbursement by third party payers
  e. Rapid development of trusting relationships with patients

[ngr69]

Answer to Question 1

ANS: B, C, D
Reflecting (I can see that you feel sad, This is very painful for you) and giving information (Crying is a way of expressing hurt) are therapeutic techniques. Why questions often imply criticism or seem intrusive or judgmental. They are difficult to answer. Changing the subject is a barrier to communication.

Answer to Question 2

ANS: A, B, C
Telehealth has shown it can maximize health and improve disease management skills and confidence with the disease process. Many rural parents have felt disconnected from services; telehealth technologies can solve those problems. Although telehealth's improved health outcomes regularly show cost savings for payers, one significant barrier is the current lack of reimbursement for remote patient monitoring by third party payers. Telehealth technologies have not shown rapid development of trusting relationships.