A black patient says to a white nurse, There's no sense talking. ...

[theo]

A black patient says to a white nurse, There's no sense talking. You wouldn't understand because you live in a white world. The nurse's best action would be to:
 
  a. explain, Yes, I do understand. Everyone goes through the same experiences.
  b. say, Please give an example of something you think I wouldn't understand.
  c. reassure the patient that nurses interact with people from all cultures.
  d. change the subject to one that is less emotionally disturbing.

Question 2

During a one-on-one interaction with the nurse, a patient frequently looks nervously at the door. Select the best comment by the nurse regarding this nonverbal communication.
 
  a. I notice you keep looking toward the door.
  b. This is our time together. No one is going to interrupt us.
  c. It looks as if you are eager to end our discussion for today.
  d. If you are uncomfortable in this room, we can move someplace else.

[meow1234]

Answer to Question 1

ANS: B
Having the patient speak in specifics rather than globally will help the nurse understand the patient's perspective. This approach will help the nurse engage the patient. Reassurance and changing the subject are not therapeutic techniques.

Answer to Question 2

ANS: A
Making observations and encouraging the patient to describe perceptions are useful therapeutic communication techniques for this situation. The other responses are assumptions made by the nurse.

[theo]

Excellent

[aliotak]

Gracias!