Answer to Question 1
Ans: B
One of the conditions for a therapeutic relationship includes confrontation. The nurse uses an accepting, gentle manner after having established a good rapport with the client. Bias, false hope, and abstractness are not conditions toward a therapeutic relationship.
Answer to Question 2
Ans: C
Clichs such as Everything will be okay or Don't worry, the doctor will make you well are examples of false reassurance. No one can predict or guarantee the outcome of a situation. Failure to listen, giving advice, and having a judgmental attitude are all ineffective communication techniques.