An aggressive nurse manager tells a staff nurse she has no business rallying staff to change the schedule. What would be an example of a technique that the staff nurse could use to stand up for her basic human rights?
A. What is the real reason that you don't want the schedule changed?
B. Sounds to me like you're threatened by this change.
C. Are you upset because you don't want to redo the schedule?
D. I have the right to express my opinion about the schedule.
Question 2
A nursing supervisor is scheduling holiday hours. When the supervisor tells the staff nurse that she needs to work Christmas day, the staff nurse calmly states, I worked last Christmas and will not work this Christmas.
When the supervisor says But I need you to work, the nurse repeats I worked last Christmas and will not work this Christmas. This is an example of which assertive behavior technique?
A. Shifting from content to process
B. Standing up for one's basic rights
C. Responding as a broken record
D. Defusing
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