Which of the following steps is part of forming?
a. mediating conflicts
b. running effective meetings
c. revising objectives and outcomes
d. identifying project outcomes
Question 2
Which of the following represents the correct order for the steps of mediation?
a. choose a mediator, both sides state positions, identify the issues, prioritize the issues, address each issue separately, write down an agreement
b. choose a mediator, identify the issues, prioritize the issues, both sides state positions, address each issue separately, write down an agreement
c. choose a mediator, both sides state positions, identify the issues, address each issue separately, prioritize the issues, write down an agreement
d. choose a mediator, identify the issues, both sides state positions, prioritize the issues, address each issue separately, write down an agreement
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