Which of the following is the most commonly used format for business letters and what are
its main characteristics?
a. Block formatall components begin on the left margin.
b. Block formatheading, complimentary close, and signature are on the right.
c. Modified block formatall components begin on the left margin.
d. Modified block formatheading, complimentary close, and signature are on the right.
e. Simplified block formatall components begin on the left margin.
f. Simplified block formatsalutation and complimentary close are omitted; subject line is
almost always used.
Question 2
Which of the following makes the best distinction between business letters and
memorandums?
a. A memorandum is used for informal business communications while a business letter is
used for formal business communications.
b. A business letter is used for informal business communications while a memorandum is
used for formal business communications.
c. A business letter is used for communications within an organization while a
memorandum is used for communications sent outside of the organization.
d. A memorandum is used for communications within an organization while a business
letter is used for communications sent outside of the organization.
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