When classifying controls on the basis of the resources involved, we find that one class of
resources is related to the control of all other resource classes as well. Which resource class
overlaps all other classes?
a. Financial
b. Information
c. Physical
d. Human
e. International
Question 2To make Conrail profitable, managers eliminated nearly 15 percent of the company's track
and cut the labor force by about 40 percent. What class(es) of resources were subjected to
organizational control in this example?
a. Physical only
b. Physical and human
c. Physical and financial
d. Human and financial
e. Physical, human, and financial