Which of the following are characteristics of an effective nurse manager? Choose all that apply.
1) Clinical expertise
2) Business sense
3) Master's degree
4) Leadership skills
Question 2
The manager is conducting an informal negotiation between two staff members who have had ongoing difficulty working together peacefully.
Most recently there was an argument about who would be scheduled for first lunch each day. At this stage of the informal negotiation, the manager is focusing on managing the emotions and setting the ground rules. Which stage does this demonstrate?
1) Setting the stage
2) Conducting the negotiation
3) Making offers and counteroffers
4) Agreeing on resolution of the conflict
Nurse-patient interaction; nonverbal communication
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