A nurse observes a nursing assistant (NAP) fail to wash her hands before and after placing a patient on a bedpan. When giving negative feedback to the NAP, the nurse should:
1) Be certain to offer constructive criticism about the task and do so in private.
2) Ask the unit manager to be present to document responses of both parties.
3) Call a meeting of all NAPs and stress hand washing to the entire group.
4) Keep a record of the NAP's actions and save them for her annual formal review.
Question 2
Within the past month, there has been a change in the nursing documentation requirements at the hospital. The nurses have been trained in the new requirements and are documenting as requested, with the exception of one nurse.
This nurse has been unable to attend any of the documentation in-service meetings and has been too busy to attend a private training session with the nurse manager. Meanwhile, she continues to use the old documentation process. What do the nurse's actions illustrate?
1) Unfreezing
2) Active resistance
3) Passive resistance
4) Comfort zone
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