Answer to Question 1
A
When an individual becomes ill, he or she usually has a story to tell about the meaning of the illness. Being able to tell that story helps a patient break the distress of illness. He needs to be able to express what he needs when ill. The personal concerns that are part of a patient's illness story determine what is at stake for the patient. Caring through listening enables you to participate in a patient's life.
Answer to Question 2
D
True listening leads to knowing and responding to what really matters to a patient and family. Learning to listen to a patient is sometimes difficult. It is easy to become distracted by tasks at hand, colleagues shouting instructions, or other patients waiting to have their needs met. Caring is an interpersonal interaction that is much more than two persons simply talking back and forth. In a caring relationship a nurse establishes trust, opens lines of communication, and listens to what a patient has to say. Listening to the meaning of what a patient says creates a mutual relationship.