Author Question: The nurse knows that reframing is a useful technique when the patient a. cannot articulate fears ... (Read 19 times)

leo leo · **on:** Jul 22, 2018

The nurse knows that reframing is a useful technique when the patient

a. cannot articulate fears embedded in the conversation.
b. is confused and unable to articulate his or her concerns.
c. pauses the conversation, letting the nurse summarize.
d. uses absolutely concrete verbiage such as never.

Question 2

A nurse asks the manager why the nursing staff seems to have the bulk of the responsibility for preventing errors in patient care. The manager explains that the primary reason nurses are best situated to recognize and prevent errors is because they

a. are leaders on the health care team.
b. have refined communication skills.
c. interact with patients so frequently.
d. provide the majority of risky care.

yasmin · **Reply #1 on:** Jul 22, 2018

Answer to Question 1

D
When patients use such black-and-white words as always or never, reframing helps them put things into perspective.
When a patient cannot articulate fears, reflection is an appropriate technique.
When a patient is confused and unable to articulate concerns, clarification may be useful, with the nurse validating what the patient is trying to say.
When a patient pauses the conversation, summarization is beneficial to provide a short synopsis of the conversation so that both parties can review it.

Answer to Question 2

C
Nurses interact with patients on a frequent basis and so are positioned to prevent medical errors as much as 90 of the time.
Nurses should play a leadership role in all patient care situations, but this is not the best answer for this question because in many work environments, nurses still take a subservient role.
Nurses are taught communication skills in nursing school, but nurses and other health care providers are taught to communicate in very different ways.
Nurses do provide some care that is considered risky, such as medication administration, but physicians often provide the riskiest care, such as operations and invasive procedures.