Answer to Question 1
D
If the staff member's performance is not satisfactory, give constructive and appropriate feedback. Feedback given should be specific in regard to any mistakes that the staff members make, explaining how to avoid the mistake or a better way to handle the situation. Give feedback in private to preserve the staff member's dignity. When giving feedback, make sure to focus on things that are changeable, choose only one issue at a time, and give specific details.
Answer to Question 2
B
Excessively dry skin is common in older adults and persons who use excessive amounts of soap during bathing. Other factors causing dry skin include lack of humidity, exposure to sun, smoking, stress, excessive perspiration, and dehydration. Excessive dryness worsens existing skin conditions.