Answer to Question 1
C
This is known as back-channeling, which is the practice of giving positive comments such as all right, go on, or uh-huh to the speaker. These indicate that a nurse has heard what the patient says and is attentive to hear the full story.
Answer to Question 2
B
The suddenness of a loss is often more difficult for a family to handle. Help families find a time and place to express their grief and describe their experiences.