Author Question: Communication among health professionals is a vital component of health care to clients. It can ... (Read 164 times)

Yolanda · **on:** Jul 23, 2018

Communication among health professionals is a vital component of health care to clients. It can affect the quality of care provided and staff satisfaction. It even plays a role in medical errors and client safety.

Of the following, which are categories of conversation that are especially difficult, very important for staff to perform well, and yet are often left in silence?
1. Broken rules
2. Micromanagement
3. Incompetence
4. Intimidating behaviors

Question 2

A client is nonverbal and the nurse is implementing strategies to promote communication. Which of the following would be appropriate for the client in this situation?

1. Using a picture board to facilitate communication
2. Facing the client when speaking
3. Employing an interpreter
4. Making sure that the language spoken is the client's dominant language

cdmart10 · **Reply #1 on:** Jul 23, 2018

Answer to Question 1

Correct Answer: 1,2,3
Rationale: In the report Silence Kills, these areas were found to be difficult for many health care workers to discuss with their colleagues. Also included in this list are mistakes, lack of support, and disrespect. When these topics were not discussed among co-workers, poorer health outcomes were seen for clients. When co-workers were confident in their communication abilities and did discuss their concerns, better client outcomes were observed along with more satisfaction and commitment to stay in health by the workers themselves.

Answer to Question 2

Correct Answer: 1
Rationale 1: The picture board, would be of assistance since it does not rely on verbal communication.
Rationale 2: The client is nonverbal, so speaking en face does not address the client's ability to communicate.
Rationale 3: The client is nonverbal, so using an interpreter does not address the client's ability to communicate.
Rationale 4: The client is nonverbal, so using the client's dominant language does not address the client's ability to communicate.