Which of the following statements made by a nurse most reflects ...

[WWatsford]

Which of the following statements made by a nurse most reflects the best understanding of the effect assertiveness has on interpersonal communication?
 
  1. Can anyone help; I'm feeling overwhelmed today?
  2. I think we need to tell the doctors to write more legibly.
  3. I will need some help with that complicated dressing change.
  4. You will need to do the admission assessments today because I'm so busy.

Question 2

Which of the following statements made by a nurse most reflects a poor understanding of trust-worthiness regarding nurse-client communication in response to a client's report that, I don't like the night shift nurse?
 
  1. How can I meet your needs and expectations on dayshift?
  2. Tell me more about why you dislike the night shift nurse.
  3. Can you give me an example of why you are dissatisfied?
  4. The nurse on night shift has your well being in mind always.

[brittrenee]

Answer to Question 1

ANS: 3
Assertiveness conveys a sense of self-assurance while also communicating respect for the other person. Assertive responses often contain I messages, such as I want, I need, I think, or I feel, but in a fashion that is not demeaning or demanding. The remaining options are not the best examples because some lack an explanation of the nurse's actual needs while others are not respectfully stated.

Answer to Question 2

ANS: 2
To foster trust, the nurse communicates warmth and demonstrates consistency, reliability, hones-ty, competence, and respect. Sharing personal information or gossiping about others sends the message you cannot be trusted and damages interpersonal relationships. The nurse appears to be gossiping by the way the client is encouraged to discuss what the night shift nurse is doing. The remaining options show varying degrees of addressing the client's statement.

[WWatsford]

TY

[brittrenee]

You're welcome