Answer to Question 1
ANS: 3
The nurse and client determine whether the plan of care has been successful by evaluating the client communication outcomes established during planning. This process involves acquiring ver-bal and nonverbal feedback. Delegation is not the purpose of communication in the evaluation phase of the nursing process. Delegation is more likely to be used in the implementation phase of the nursing process. Validation of the client's needs is not why the nurse specifically uses com-munication in the evaluation phase of the nursing process. Validation of the client's needs is of-ten determined when data are gathered during the assessment phase of the nursing process. Documenting expected outcomes and planned interventions is part of the planning phase of the nursing process, not the evaluation phase.
Answer to Question 2
ANS: 1
Interpersonal variables are factors within both the sender and receiver that influence communica-tion. An example of an interpersonal variable is postoperative discomfort. An extremely warm room is an example of an environmental variable that may affect communication. A talkative roommate is an example of an environmental variable that may affect communication because of the lack of privacy and distraction. Noise, such as a loud television, is an example of an environ-mental variable that may affect communication.