Author Question: Communication involves both active listening and body language working together. The nurse actively ... (Read 68 times)

BRWH · **on:** Jul 23, 2018

Communication involves both active listening and body language working together. The nurse actively listens to the client and:

1. Sits facing the client
2. Keeps the arms and legs crossed
3. Leans back in the chair away from the client
4. Avoids eye contact as much as is physically possible

Question 2

When reaching over the side rails to take a client's blood pressure, he draws back. To promote effective communication, the nurse should first:

1. Tell the client that the blood pressure can be taken at a later time
2. Rotate the nurses who are assigned to take the client's blood pressure
3. Continue to perform the blood pressure assessment quickly and quietly
4. Apologize for startling the client and explain the need for touching the client

guyanai · **Reply #1 on:** Jul 23, 2018

Answer to Question 1

ANS: 1
Active listening means to be attentive to what the client is saying both verbally and nonverbally. A nonverbal skill to facilitate attentive listening is to sit facing the client. This posture gives the message that the nurse is there to listen and is interested in what the client is saying. For active listening, the arms and legs should be uncrossed. This posture suggests that the nurse is open to what the client says. For active listening, the nurse should lean toward the client. This posture conveys that the nurse is involved and interested in the interaction. For active listening, the nurse should establish and maintain intermittent eye contact. This conveys the nurse's involvement in and willingness to listen to what the client is saying.

Answer to Question 2

ANS: 4
Nurses often have to enter a client's personal space to provide care. The nurse should convey confidence, gentleness, and respect for privacy. This response demonstrates respect and provides information so the client can understand the need for personal contact. Telling the client that the blood pressure can be taken at a later time does not promote effective communication. Rotating the nurses who are assigned to take the client's blood pressure impedes the nurse's ability to form a therapeutic, helping relationship. Continuing to perform the procedure quickly and quietly may send a negative nonverbal message. It also does not promote effective communication.