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Author Question: Which of the following most affects your ability to make a good first impression? a. Your ... (Read 69 times)

cdr_15

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on: Jul 24, 2018
Which of the following most affects your ability to make a good first impression?
 
  a. Your attitude
  b. Your technical knowledge
  c. The type of tools you carry
  d. Your business card

Question 2

A technician should listen carefully when a customer describes a problem because _____.
 
  a. most customers are technically knowledgeable
  b. it is a way of establishing rapport with a customer
  c. customers like to have someone to talk to
  d. you want to make sure the customer does not blame you for the problem


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asware1

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Reply #1 on: Jul 24, 2018
Answer to Question 1

a

Answer to Question 2

b


cdr_15

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Reply #2 on: Jul 24, 2018
Thanks


asware1

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Reply #3 on: Jul 24, 2018
Welcome :)


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