When customers are angry, it is best to _____.
a. let them vent, then acknowledge their feelings
b. tell them you and your company are not responsible
c. tell them you will return later after they have calmed down
d. explain that you are unwilling to serve a client who is in a bad mood
Question 2
When a customer asks a question like How do you feel about the mess in Washington, how should you
respond?
a. Engage in a brief discussion of national politics.
b. Agree with the customer's views.
c. Politely turn the conversation to the HVAC problem.
d. Pretend not to have heard the question.
James Madison was a key figure at the Constitutional Convention of 1787 in Philadelphia. He not only
Angry jeers from whites rain down on Elizabeth Eckford, one of the first African American students ...
Role-Playing a Situation in Which a Patient Is Frightened, Angry, or Anxious
Many gasoline service stations have signs posted warning customers to place plastic fuel containers ...
The pressure valve maintains the system pressure and allows excess pressure to vent. The vacuum ...
The expected value for a binomial probability distribution is _____.