When reading instructions or a series of steps, one should _____.
a. read only the steps that he or she doesn't know
b. perform the steps even if he or she doesn't understand them
c. read the directions completely
d. skim the directions quickly
Question 2
When listening to instructions, the best way for listeners to make sure they get all the information is to _____.
a. take notes and compare them with other co-workers' notes
b. read a book about the topic later on
c. ask questions, but wait until the person has stopped talking
d. take notes, ask questions, and repeat a summary of the instructions
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