Author Question: A client tells you the following: I started my new job and right away, my boss starts giving me a ... (Read 148 times)

joesmith1212 · **on:** Jul 30, 2018

A client tells you the following: I started my new job and right away, my boss starts giving me a hard time. I bet he is an unhappy and angry person. You know, when he hired me I had a sense he was unhappy. He told me that he was going on a business trip and that I would be unsupervised for the next two weeks. You notice that almost none of this communication has to do with the client. According to Egan, one useful way to think about this communication is ____.

A. to conclude that the client is actually the one who is unhappy and angry
B. to wonder about what the client is leaving out
C. to conclude that the client has a hard time fitting into new situations
D. to consider the symbolic meaning of boss

Question 2

How can helpers best avoid informational overload?

A. By identifying key messages and feelings
B. By taking notes
C. By asking the client to focus only on what is most important
D. By gently and respectfully asking the client to refrain from speaking too much