According to the authors, if your first helping lead seems to be ...

[oliviahorn72]

According to the authors, if your first helping lead seems to be ineffective with a culturally different client, you need to be ready to
 
  a. explain what you are doing and try again.
 b. say it again, but using different, clearer words.
 c. try another helping lead.
 d. try silence, as perhaps this client needs time to think and respond.

Question 2

Which is NOT an effective way to gain better understanding of those who are culturally different from you?
 
  a. informing your clients that you will need to learn about their culture from them during the interview
  b. visiting Pow-wows and other cultural celebrations
 c. shadowing or going with a friend of a different culture through the day
 d. getting to know people different from you in a personal way

[anoriega3]

Answer to Question 1

c

Answer to Question 2

a