On the one hand..., and on the other hand... In which step of empathic confrontation would an interviewer most likely make this statement?
A) Step 1: Identify conflict
B) Step 2: Summarize
C) Step 3: Evaluate
D) This is not included in supportive confrontation.
Question 2
Which of the following is TRUE?
A) Confrontations exist in the form of both listening and influencing skills.
B) Confrontation only exists as listening skills.
C) Confrontation only exists as influencing skills.
D) None of the above
